Product Support
Before You Contact Support
We encourage you to review the product’s help files first to see if they address your issue or question. If you’re unable to find a solution, please don’t hesitate to reach out to our support team for further assistance.
How to Contact Us for Support
For assistance, please email us at: huxsoft[at]outlook.com
In your email, kindly include:
- Product name
- Your Windows OS version (e.g., Windows 10, Windows 11)
- Description of the issue or your question
If your issue is related to a specific product feature, please provide detailed steps to help us reproduce the issue. If relevant, you may also attach any associated files
How to Upload Files
If your issue requires file analysis by our support team, please consider sharing relevant files when you reach out for assistance.
For files under 10 MB, you can attach them directly to your email.
For files over 10 MB, we recommend using one of these file-sharing services to ensure successful transfer, as email attachments above this size may not reach us due to email provider limits:
Privacy Assurance
Your privacy and confidentiality are our top priorities. We handle all information and attachments securely and maintain strict data confidentiality. Importantly, we do not retain copies of any files or data shared with us after your support case concludes.